If you’ve ever been in charge of a team, you know one thing for certain: it’s not very often winning or losing that matters; it’s people. More accurately, it’s how people feel they can work for and with you. Leadership is a culture in which people will own it, not out...
Managing a business entails overcoming ongoing obstacles, many of which are predictable and preventable. However, there are instances when the unexpected will destroy your company, and one of the most frequent causes is inadequate communication. Communication...
You’ve built a solid business plan where you’ve identified a real demand for your services. You’ve crafted your marketing strategy accordingly to bring customers through the door. On paper, you’re ready to succeed. But your business reputation isn’t only built on what...
Social care management and its myriad programs have always been a challenge given the nature of the work, but the last few years have made it clear that systemized approaches can have its issues. Too many vulnerable clients fall between the cracks because different...
Just go ahead and think about this for a moment; you have a customer that’s ready to buy. Actually, they went ahead and they got out their card during checkout, the payment system freezes, and they don’t have cash on them (because cash is slowly being drawn out...
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