Social care management and its myriad programs have always been a challenge given the nature of the work, but the last few years have made it clear that systemized approaches can have its issues. Too many vulnerable clients fall between the cracks because different...
Just go ahead and think about this for a moment; you have a customer that’s ready to buy. Actually, they went ahead and they got out their card during checkout, the payment system freezes, and they don’t have cash on them (because cash is slowly being drawn out...
If you are in the market for anthuriums, most particularly velvet-leafed anthuriums, one name continually dominates – and for good reason. Doc Block Anthuriums is a well-renowned name that represents almost fifty years of dedication, research, and combining...
Training contact center agents can be a challenge for businesses. Here’s the thing: agents really need to know the products inside and out. Customers come in with all sorts of emotions. They may sometimes be patient, sometimes frustrated. Agents have to handle...
Every great business begins with an idea. That spark of creative inspiration combined with ambition has the power to become something extraordinary. But how exactly can an abstract concept become tangible, successful business? To help bridge that gap, this blog will...
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