Improve Client Satisfaction With These Tips

Improve Client Satisfaction With These Tips

Satisfied clients are at the forefront of every business. No business can survive in the long term without putting time and effort into its customer service offering and ensuring the needs of its clients are met. Customer service and reputation are closely linked....

Reputation Management? Let’s Be Honest

Just 20 years ago, a persons reputation was still key. If they lied, stole, mislead you, or didn’t keep their word, you (or your parents generation) would never go back to shop there, and neither would anyone else who found out. We had character as a nation. Now...