It’s one thing to make a sale in business (and it’s a fantastic thing, of course), but it’s totally another to create an experience that people can’t stop talking about, but that’s exactly what you need to do. These days, customers want more than a simple transaction...
As a non profit organization undoubtedly one of your main goals is that you are able to provide as much support and value to your chosen cause as possible. Especially in the current economic climate where disposable income can be tight and donations are reduced across...
Many business owners in the retail sphere seem to neglect the fact that there must be a customer journey. The retail customer experience, especially when shopping in person, is going to have a major role in how your business performs. This includes the ratings, what...
4 Ways to Improve the Customer Experience in-store The retailers of today will be the experiences of tomorrow. With new technologies becoming more accessible and customers demanding more personal experiences, in-store experiences are changing. In fact, 61% of shoppers...
How You Can Build A Great Repeat Customer Base While we all want as much new custom as possible, repeat custom is where we want to really focus our efforts. Customer retention is significantly less expensive than customer acquisition. In fact, it is thought that as...
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